Refund policy
Return, Refund, and 1-Year Limited Warranty Policy
Thank you for shopping with Vaxen Watches. Please read this policy carefully before making a purchase.
Contact
For any return, refund, or warranty-related request, please contact us exclusively at:
Do not send any item back without prior written authorization. Any item sent without prior approval may be refused.
- Returns and Refunds
We do not offer general returns, exchanges, or refunds for change of mind, buyer’s remorse, preference, sizing expectations, or subjective dissatisfaction, except where required by applicable law.
Any return or refund request is subject to prior review and express written approval by us.
To request a review, you may be required to provide:
your order number;
proof of purchase;
clear photos and videos of the product;
photos of the packaging;
a detailed description of the issue;
the product serial number, where applicable.
No refund will be issued before our review is completed and, where required by us, before the item has been returned, received, and physically inspected.
Under no circumstances may a customer receive a refund and also keep the product when return of the item is required by us.
Any item approved for return must be sent back in the same condition in which it was received, with all original packaging, accessories, inserts, manuals, tags, protective elements, and any promotional items included with the order, unless we expressly state otherwise in writing.
We reserve the right to deny any return or refund request if we determine, in our sole reasonable discretion, that:
the item shows signs of misuse, wear, impact, tampering, alteration, or customer-caused damage;
parts, packaging, accessories, manuals, tags, or other components are missing;
the item returned does not match the item originally sold;
the serial number has been removed, altered, damaged, or does not match our records;
there is evidence of fraud, abuse, false claims, chargeback abuse, or other bad-faith conduct.
If a refund is approved, it will be issued to the original payment method within 10 business days after approval. Processing times by banks, card issuers, and payment providers may vary.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at contact.vaxen.watch@gmail.com.
- Items Not Eligible for Return or Refund
Unless required by applicable law, we do not accept returns or refunds for:
products showing signs of wear, use, misuse, or customer-caused damage;
products returned without original packaging, accessories, inserts, manuals, tags, or proof of purchase, where requested;
personalized, custom-made, or special-order items;
sale, clearance, promotional, or final-sale items;
gift cards;
products damaged by impact, drops, improper handling, exposure to chemicals, unauthorized opening, unauthorized repair attempts, or use contrary to product instructions.
Nothing in this section limits any non-waivable rights you may have under applicable consumer protection law.
- Damaged, Defective, or Incorrect Items Upon Delivery
You must inspect your order promptly upon delivery.
If you receive an item that is damaged, defective, or incorrect, you must contact us as soon as reasonably possible at contact.vaxen.watch@gmail.com and provide sufficient supporting evidence, which may include:
clear photos and videos of the issue;
photos of the shipping box and packaging;
your order number and proof of purchase;
the serial number, where applicable.
Claims submitted without sufficient supporting evidence may be denied.
- Exchanges
Exchanges are not automatic and are always subject to prior review and product availability.
If we approve an exchange, we may require the original item to be returned and received by us before any replacement is sent.
Approval of an exchange does not entitle the customer to keep the original item and receive an additional item.
- Return Shipping and Service Costs
Unless required by applicable law or expressly stated otherwise by us in writing, the customer is responsible for all shipping costs associated with returns, exchanges, inspections, and warranty claims, including:
shipping the item to us;
return shipping from us to the customer;
insurance, tracking, signature confirmation, and secure packaging costs;
any customs duties, taxes, import charges, or similar fees, where applicable.
We strongly recommend using a trackable and insured shipping method. We are not responsible for items lost, delayed, misdelivered, or damaged in transit to us.
If an item is sent to us for inspection and the claim is denied, the customer remains responsible for return shipping and any related costs before the item is sent back.
- 1-Year Limited Warranty for Watches
All watches sold by Vaxen Watches include a 1-Year Limited Warranty, beginning on the date of delivery, and covering manufacturing defects in materials or workmanship only, subject to our inspection and verification.
This Limited Warranty does not cover:
damage caused by misuse, neglect, accidents, impacts, drops, or improper storage;
scratches, scuffs, dents, discoloration, cosmetic damage, or normal wear and tear;
damage caused by unauthorized opening, repair, alteration, modification, resizing, or service by any third party;
water damage, moisture damage, or condensation beyond the stated specifications of the model, or damage resulting from improper use around water;
battery depletion, strap wear, clasp wear, crown wear, crystal wear, coating wear, plating wear, and other components subject to normal wear and tear, unless a manufacturing defect is confirmed;
damage caused by chemicals, solvents, perfumes, cosmetics, sweat corrosion, or environmental exposure;
any issue caused by failure to follow the care or usage instructions for the product.
To request warranty service, you must contact contact.vaxen.watch@gmail.com and provide:
your order number;
proof of purchase;
a detailed description of the issue;
clear photos and videos of the product;
the serial number, where applicable.
If we determine that inspection is necessary, the product must be sent to us in accordance with our instructions.
If we confirm that the issue is covered by this Limited Warranty, we may, at our sole discretion:
repair the product;
replace the product with the same model;
replace it with a comparable model of equal value; or
issue a refund, if repair or replacement is not reasonably available.
A replacement, repair, or refund will not be provided unless and until the original product has been returned to us when requested.
Any product with a removed, altered, defaced, damaged, or non-matching serial number will have this Limited Warranty voided.
- Disclaimer Regarding Implied Warranties and State Law Rights
To the extent permitted by applicable law, any implied warranties that may apply are limited in duration to the duration of this 1-Year Limited Warranty.
Some states do not allow limitations on how long an implied warranty lasts, so the limitation above may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
- Policy Abuse, Fraud, and Reservation of Rights
We reserve the right to refuse any request, cancel any order, deny service, void warranty coverage, or take any other appropriate action if we reasonably determine that a customer has engaged in:
fraud or attempted fraud;
false claims;
serial return abuse;
chargeback abuse;
return of a different item;
parts swapping;
tampering or alteration;
abusive, threatening, or bad-faith conduct.
- Pre-Sale Availability and Policy Visibility
This policy forms part of the terms applicable to purchases made from our store and should be reviewed before checkout.
By completing a purchase, you acknowledge that you have had an opportunity to review this policy.
- Questions
For any questions about returns, refunds, exchanges, or warranty claims, contact: